Privacy Policy

Living Sound Therapeutic Services

Last Updated: 07/07/2025

At Living Sound, we are committed to protecting your privacy and maintaining the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive our therapeutic services.

Our Commitment to Your Privacy

Living Sound recognizes that your privacy is extremely important, especially when it comes to your mental health information. We are legally bound by state and federal privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), to protect your personal health information.

Information We Collect

Personal Information

When you contact us or use our services, we may collect:

Name and contact information (address, phone number, email)
Date of birth and demographics
Insurance information
Emergency contact information
Clinical and therapeutic information related to your care
Payment and billing information
Information about your therapy preferences (virtual or in-person)

Website Information

When you visit our website, we may automatically collect:

Browser type and version
Operating system
IP address
Pages visited and time spent on pages
Referring website information

How We Use Your Information

We use your personal information to:

Provide therapeutic services and treatment
Schedule appointments and communicate about your care
Process insurance claims and billing
Comply with legal and regulatory requirements
Improve our services and website functionality
Send appointment reminders and follow-up communications
Maintain clinical records as required by law

Disclosure of Your Information

We may share your personal health information only in the following circumstances:

With Your Consent

We will share your information with third parties only when you provide written authorization, except as described below.

For Treatment, Payment, and Healthcare Operations

Treatment: We may share information with other healthcare providers involved in your care
Payment: We may share information with insurance companies for billing purposes
Healthcare Operations: We may use information for quality improvement and staff training

As Required by Law

We may disclose your information when required by:

Court orders or legal proceedings
Reporting requirements for suspected abuse or neglect
Public health authorities for disease prevention
Law enforcement in specific circumstances as outlined by law

In Emergency Situations

We may disclose information if we believe it's necessary to prevent serious harm to you or others.

Your Rights Under HIPAA

You have the right to:

Access your medical records
Request amendments to your records
Request restrictions on how your information is used or disclosed
Request alternative methods of communication
File a complaint if you believe your privacy rights have been violated
Receive a copy of our Notice of Privacy Practices

Data Security

We implement appropriate security measures to protect your personal information, including:

Secure, encrypted storage of electronic records
Limited access to personal information on a need-to-know basis
Regular security training for all staff members
Secure transmission of information via encrypted email when necessary
Physical safeguards for paper records

Website Cookies and Tracking

Our website may use cookies to enhance your browsing experience. These cookies help us:

Remember your preferences
Improve website functionality
Analyze website traffic and usage patterns

You can disable cookies through your browser settings, though this may limit some website functionality.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our practice provides services to children and adolescents (ages 5-17). We comply with all applicable laws regarding the collection and use of information from minors. Parental consent is required for treatment of minors, and parents/guardians have the right to access their child's health information as permitted by law.

Retention of Information

We retain your personal health information in accordance with state and federal laws, typically for a minimum of:

7 years for adult clients
7 years after the age of majority for minor clients
Longer if required by law or for ongoing treatment

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Information

Living Sound Therapeutic Services 3627 Ensign RD NE, STE B Olympia, WA 98506 Phone: (360) 705-9835 Email: Admin@livingsound.net

Questions or Concerns

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the information above. You may also file a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.

Office Hours

Please contact us during regular business hours for privacy-related inquiries. We will respond to your request within 48 business hours.

Specialized Services Notice

Living Sound is an LGBTQ+ friendly practice that welcomes all individuals. We provide specialized services for:

Anxiety and Depression
Trauma and PTSD
Couples Therapy
Individual Therapy
Children and Adolescent Therapy
Veterans
LGBTQ+ Therapy
Sex Therapy

We are committed to providing a safe, confidential, and non-discriminatory environment for all clients, regardless of sexual orientation, gender identity, race, religion, or other protected characteristics.

This Privacy Policy complies with Washington State laws and federal HIPAA regulations. For our complete Notice of Privacy Practices, please request a copy during your first visit or contact our office.